Return & Refund Policy

At PR Lady Cosmetics, we are committed to providing high-quality products and ensuring that you are completely satisfied with your purchase. If you receive a damaged product, we are here to assist you. Please review our return and refund policy below:

1. Returns:

• We only accept returns for damaged products.

• If your item is damaged during shipping or has any defects, please contact us within 7 days of receiving your order.

• To initiate a return, please reach out to our customer support team at +92 300 9468822 or prladycosmetic01@gmail.com with your order number and a photo of the damaged product.

2. Refunds:

• Once we receive your damaged product, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7-10 business days.
  

3. Damaged Products:

• If you receive a damaged product, please contact us within 7 days of receiving your order. We will offer you a full refund or replacement, depending on your preference.

• Please provide a photo of the damaged product and packaging to help us quickly process your request.