Refund policy

At PR LADY Cosmetics, your safety and satisfaction are our top priorities. Due to hygiene concerns and to ensure the safety of all our customers, we cannot accept returns or exchanges on any products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of receiving your order at prladycosmetics01@gmail.com , and we will gladly replace the item at no charge.

To process the replacement, we may request a photo of the damaged product and packaging.

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Thank you for your understanding and support of our commitment to hygiene and customer safety at PR LADY Cosmetics.